Reporting analytics for root cause analysis to eliminate systemic problems. Benefits of Ticketing Software for Support Giva: Best IT Ticketing System Giva: Best HIPAA-Compliant Ticketing System Free Ticketing System Software Best IT Help Desk Ticketing System Trouble Ticketing System Best ITSM Incident Management System Best Email to Ticket System Tsunami Ticketing™ for Emergency Management. Help desk software plays a critical role in responding to these technology emergencies, allowing proper tracking, management, and escalation of IT issues as needed. 13 Best ticketing tools for you to consider in 2023. Leverage a range of advanced ticketing systems, including ServiceNow, Jira ticketing system, CyberArk, and MyHPSupport, to efficiently address technical challenges. The 10 best ticketing systems in 2023. Some of the benefits of using an AI service desk include: . Live chat has the potential to revolutionize communication within healthcare organizations, providing convenient and efficient support to patients. Once you have your tool set up, you need to follow several best practices to ensure your software works in the most effective way. Live Chat Chat with. Customers may submit tickets through various channels, such as email, phone, web forms, or live chat, depending on the size and scope of the customer base. " What happens when there is an incidental disclosure in a healthcare setting?13 Best ticketing tools for you to consider in 2023. For more information, see the article: Advanced. This includes ensuring that only authorized individuals have access to PHI and that all PHI is properly safeguarded. Acuity Scheduling is an online appointment scheduling software that specializes in healthcare businesses with multiple locations. 60% reduction in the 5 year Total Cost of Ownership (TCO)Navigating HIPAA telephone rules can be tricky. Zoho Desk also has two mobile apps: the Zoho Desk app for agents and the Radar app for managers. The benefits of using an AI help desk. Customers have questions and concerns about the products and services they purchase and want to speak with a live person. With simplified ticket management and efficient communication tools, Deskpro centralizes HR tasks, boosting employee satisfaction and productivity. Freshservice is the IT help desk solution offered by Freshworks, making it the spiritual big brother to Freshdesk, the company's offering for customer-facing help desks. They may not even realize they are posting info that should not be outside of the EHR system. Unlike SolarWinds, Jira Service Desk is a helpdesk ticketing system suitable for both ITSM and customer service. Help desk software gives you all the tools you need to address customer issues, helping you: Provide proactive service. Best For: Startups and companies looking to scale in a cost-efficient way. Help desk software. Expedited support; HIPAA compliance, BAA; Order now. It also allows you to store client information within the systems in a HIPAA-compliant manner. As health insurance and healthcare services modernize and digitalize, more health information is stored, transferred, and updated digitally. The SLA Monitoring system is really useful to know how we're performing. The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy (Canada equivalent of HIPAA). HIPAA compliance is part of JitBit’s feature set for help desks and is a key reason why healthcare organizations choose the hosted version of our. It's one of the main reasons drug and alcohol rehab centers trust Giva's HIPAA-compliant cloud help desk software that protects electronic health and medical records. Best Overall: Freshdesk ». Salesforce — Provide Effortless Customer Support. The requests handled by the IT team, the finance team, or the diagnostics team can hold sensitive information such as the patient name or ID; if any unapproved eyes fall upon this information, it. It brings together various support channels, like email, chat, and a knowledge base, in a unified platform. Google Workspace/G Suite contains a variety of HIPAA-compliant Google services, including paid Gmail, Drive, Meet, Calendar, Chat, Sites, Keep, Jamboard, Google Cloud Search, and Vault, among others. Cloud-Based IT Help Desk Ticketing System. Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, customer satisfaction surveys/success center, hardware and software asset management, change enablement/management, etc. Monitors and reports the quality and quantity of work performed through self-reporting. HIPAA rules pertain only to the PHI data that may be stored on the cell phones, mobile phone and smart phones. Thus, applying ticketing systems allows storing all your client communications together. Patient Privacy. An IT ticketing system is a tool used to track IT service requests, events, incidents, and alerts that might require additional action from IT. In this tutorial, you will install OTRS Community Edition on your server and set up a simple help desk system. Audits typically start with a request for documents and data. I. A lot of the advanced features of other ticketing systems aren't really needed by us and/or would require more admin work managing the system. "Very affordable ticketing system. #1. Biologix provides very low cost HIPAA training. In this article, we will discuss the top 10 HIPAA-compliant help desk software to streamline patient communication securely while also improving patient support. Voice, video and text chats to instantly communicate with end-users. LiveAgent is a comprehensive, web-based help desk ticketing system designed for businesses of any size. We'll save you a little time and point out the key reasons why this hosted help desk software is different from the rest: It's Affordable - Our monthly fee is only $29 when you choose the cheapest plan. A typical CS ticket system allows you to: Create tickets containing a customer’s account and contact information; List their initial. Experience with Sophos Central, ConnectWise Manage (PSA), NinjaRMM, Citrix, and IT Glue is a plus. We are in the middle of HIPAA compliance process, and We are using Jira Service Desk Cloud Edition as our Ticketing System. 1. It has a. As per the Health Insurance Portability andAccountability Act (HIPAA) of 1996, should our customers get categorized as either Covered Entity or Business Associate, Freshworks may extend support to their compliance towards HIPAA by mutually executing a Business Associate Agreement (BAA). These ticketing system gems are poised to elevate your customer support team prowess. Vendor. Image source. Here’s a side-by-side comparison of the top 10 help desk tools to consider this year. What is a Ticketing System? Benefits of Ticketing Software for Support; Giva: Best IT Ticketing System; Giva: Best HIPAA-Compliant Ticketing System; Free Ticketing. Customers, whether internal or external, are calling and, in most cases, sending support tickets via online forms and Live Chat. A help desk tool with asset management functionality tracks IT assets efficiently, including issue history, while monitoring the device’s life cycle. These devices must comply with data protection policies outlined by HIPAA. Its quick to set up and easy to keep track of everything. AI-powered systems never. Service Desk is a ticket management system that allows enterprises to implement strong and effective workflows for internal and customer-facing support departments. Improved response times: AI assistants can either provide lightning-fast responses themselves or they can help your agents work faster. A simple help desk software can help manage diverse SLAs, gain compliance insights from custom reports, and keep the organization’s relationships thriving. Over 90 percent of businesses using a customer support ticketing system see an increase in productivity. We strive to make our help desk accessible and easy to use for. Access it remotely and print the files you need – TeamViewer automatically detects locally-installed printers. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. At Jitbit, we take security very seriously, and we are focused on improving it every day. State Information regarding EMS and HIPAA. Two-way. Ticket Management. Giva's HIPAA-compliant data centers have a comprehensive set of documented policies that have evolved in accordance with security standards and best practices. Whichever method you use, make sure it's compliant with national and state laws. Open and rapidly document cases. Answer Zendesk provides a security feature that includes the ability to configure for HIPAA compliance. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end. Home; Store Menu Toggle. A good ticketing system collects incoming support requests from all the channels. I think OTRS would be. Fastest implementation cycle. 5. Mobile ticketing system. It is recommended to have a locked down server and use server software if you need to maintain hipaa compliance. HR Helpdesk Solutions for Streamlined Employee Support. Watch on. Intercom. Omnichannel Support. Atera offers an AI helpdesk solution specifically designed to enable IT departments’ routine tasks. HIPAA Requires eFax Corporate Delivers; Access Control: Requires covered entities to “Implement technical policies and procedures for electronic information systems that maintain electronic protected health information to allow access only to those persons or software programs that have been granted access rights as specified in §. The help desk ticketing system from Help Scout can support large teams with more than 500 users but also. : 3930, Coral Ridge Dr, Coral Springs, FL 33065 SINGAPORE : Kapture PTE. ITSM ticketing systems and tools have several features such as automated routing and escalation of tickets, real-time reporting , and tracking of service levels. It is a system for collecting and managing help desk requests. IT Service Management (ITSM) teams don't have time to write every single response message from scratch. HIPAA FAQ What is HIPAA? Health Insurance Portability and Accountability Act of 1996 is a law that is designed to safeguard sensitive consumer medical information. An alternative approach requires customers to email the Help Desk. Zendesk. Seamless integration with Teamwork. Next, provide credentials our partner’s tool needs to migrate data. Great ticketing system for smaller organizations. Create a knowledge center to help your employees find critical information on their own, saving time for your IT and HR teams. These systems are not always HIPAA compliant, and if you plan on using them to transmit Personal Health Information (PHI), then they must be. Pros and Cons. Overview. Another critical feature of IT help desk ticketing tools is the unified smart inbox. HIPAA Security Documents Menu Toggle. Help Scout for Good is a program for non-profits and B-corps. 4 answers. Omnichannel. Reduce email volume by 30% . Experience less back and forth and more resolved tickets. Freshservice is the IT help desk solution offered by Freshworks, making it the spiritual big brother to Freshdesk, the company's offering for customer-facing help desks. HIPAA Security Documentation (Complete Pack)The topic of email PII is important because violations of HIPAA regulations can carry steep penalties regardless of intent. Are your users all owned by 1 company or are you. Home; Store Menu Toggle. It has a long list of. A good service desk software system can help manage requests from any communication channel all in one place. ”. Support your internal support teams with AI, automations, and workflows—deflecting more tickets and speeding up resolution times. Best for: medium-sized enterprises looking for a simple, all-in-one customer ticketing system solution. You can simplify and automate the process of case management with the help of triggers and macros. ManageEngine's parent company, Zoho, serves the clients who are in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For assistance in generating reports, contact support. The Quick Start Guide is also a helpful resource. Front. That’ll give you a clear view of where you are as opposed to where you need to be. What holds most providers back from deploying this tech is an overall misunderstanding of what is. Customers have questions and concerns about the products and services they purchase and want to speak with a live person. Work with your customers on their projects and tickets in one unified platform. HelpSpot is a help desk and ticketing system designed for customer experience teams in all industries. HubSpot’s free plan is completely free, and not a trial plan. Cost. Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001. When we reach the customer service department, they use help desk software to manage our questions. We can also help healthcare organizations deliver self-service in a HIPAA compliant way, so patients don’t need to wait for a human and can get quick answers to questions or book appointments easily through a bot. Giva Online Help Desk Software is HIPAA/HITECH Compliant for Maximum Security Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. Any help desk solution can automatically route tickets to a specific individual or group based on company workflow rules. 1. Pricing Starts At. Main Menu. It ensures that all interactions with patients, whether through email, chat, or phone, adhere to HIPAA regulations and safeguard the confidentiality of PHI. training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient. Here are some key aspects of a cloud. Mobile App Security. The help desk ticketing system is the backbone of customer support. Zendesk is a popular customer support software, meant for large organizations and enterprises. The company XXX IT HELP DESK will provide (Customer Name/Department Name). View every service issue and customer detail in one place. Jitbit ticketing system is one of the few fully HIPAA compliant help desk apps. The provider must enable and enforce two-factor authentication natively within the Zendesk service. With Advanced Compliance, you have the ability to enter into a Business Associate Agreement (BAA) with Zendesk. It provides a centralized platform for customers or users to submit support requests and for support teams to manage and resolve them. Giva Online Help Desk Software is HIPAA/HITECH Compliant for Maximum Security Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. Try Zendesk. Generally speaking, a free ticketing system allows an organization to answer questions and provide service to their customers. Benefits of Using Giva's Knowledge Base Tool. 2. Best email ticketing system for teams that want to use the same tool for personal and shared email management. ITSM ticketing systems also help organizations to maintain service levels, manage their resources effectively, and ensure compliance with industry regulations. There's a video library that will enable you to learn Giva's service desk ticketing system in less than 1 hour and deploy Giva in just a few days. That includes emails, messages, phone calls, the client's previous communication history, and even internal notes. Instant Compliance Visibility Document and generate proof of compliance with detailed reports for auditors and executives. A HIPAA-compliant help desk system, like Insightly Service, is a specialized software solution tailored for healthcare providers, hospitals, and medical institutions. Ticketing software boosts customer service morale and productivity. Mobile ticketing system. OneDesk is powerful helpdesk and project management software in a single application. We’ve listed the features, prices, and pros and cons of each device to help you make the right decision. A HIPAA-compliant workplace design protects patient privacy. Disable HIPAA compliance . Great customer support should be tied to the customer—not the computer, fancy headset, or even a particular day or problem. Best for Small Businesses: Zendesk Suite ». Any good help desk needs to be compliant with industry standards for data protection like TRUSTe, ISO 27001:2013, SSAE - 16 & HIPAA, SOC I, II, III, and so on. The provider must enable and enforce two-factor authentication natively within the Zendesk service. This software is HIPAA compliant, in addition, it is certified GDPR, AICA SOC, Cyber Essentials, TRUSTe, ISO/IEC 27001 certificates. HIPAA and Telemedicine. HappyFox is a relative newcomer on the help desk scene. 7. Freshdesk is like many other help desk software in the fact that it allows users to create a self-service portal, is highly customizable, and generates performance reports to track agent metrics and types of customer requests. Organizations handling protected health information need a HIPAA compliant help desk. Deploy in just days, train in 1 hour. Professionally drawn Comprehensive and Robust HIPAA IT Service Desk Checklist to find out gaps and non conformances, is prepared by a committee of Industry experts, Principal Auditors and Lead Instructors of HIPAA, under the aegis of HIPAA Institute. Gone are the days where patients had to wait for a long time to even get an appointment. Service Period. What holds most providers back from deploying this tech is an overall misunderstanding of what is. Additionally, Zendesk will provide. k. One. It provides instant visibility and feedback on incident status, tracks alert delivery and ticket status, and offers solid reliability, ensuring critical. CS tickets generate data, which drive future decision making. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view. When you apply the cost per call for the various call flow models you can see financial impact. HIPAA compliant advanced Remote Control to troubleshoot any issue. An IT service management (ITSM) solution used in healthcarecomes under the purview of HIPAA since it could be used to record various ePHI, including healthcare provider. 2. I'm excited for cloud to be compliant, its in the works!Spiceworks by its self really does not fall under the purview of HIPAA, but in certain circumstances may contain data that does. SOC 3, PCI DSS and HIPAA compliances. Jira Service Desk is an IT service management solution designed to help any modern IT team with client service requests and issues. Customer Support Blog. The HIPAA Guide - Celebrating 15 Years Online. Giva HIPAA-Compliant Cloud Help Desk Software Giva's HIPAA-compliant cloud help desk software protects electronic health & medical records. While it didn't have the HIPAA compliance my company needed, I would still recommend it. 11. The suite contains an agent portal, admin dashboard and customer portal. 6. OneDesk's helpdesk software empowers customer service teams with ticketing tools, email tracking, self-service portal, knowledgebase, SLAs & more. 1. This includes ensuring that only authorized individuals have access to PHI and that all PHI is properly safeguarded. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options. We'll save you a little time and point out the key reasons why this hosted help desk software is different from the rest: It's Affordable - Our monthly fee is only $29 when you choose the cheapest plan. Live Chat and HIPAA Compliance. Regular email is not HIPAA compliant and cannot be used to discuss patient matters between staff and doctors. It allows end users to perform a variety of IT-related tasks or interactions: submitting and checking the status of incidents, viewing IT announcements, and contacting IT via chat. A ticketing system to track IT requests and incidents can now be used to track health insurance claims, health records like lab results, and more. When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva HIPAA-compliant Cloud Service Management Suite resulted in a: 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules. Organizations handling protected health information need a HIPAA compliant help desk. 2. Refer to the infographic below for more details on each tiered category. Front. Then keep track of key support metrics like agent response. The above steps will get you started using Smartsheet as an IT ticketing system with the Help Desk Ticket Tracker & Form template . It’s as easy as it sounds. Because email is not a. 3. It applies to every type of health data: digital, hard-copy, even spoken conversations. It helps to track, prioritize, and resolve tickets, ensure effective communication between IT support teams and end-users, and enhance productivity and customer satisfaction. Jotform. Contact Us; U. The short audio lessons and quizzes are paired with an FAQ and HIPAA toolkit. Intuitive and easy-to-use. Support ticket systems automatically organize and prioritize customer inquiries, helping support teams to address the most critical issues first. Thanks to a help desk ticketing tool, you oversee and analyze how customer queries are fixed. Zoho Desk also has two mobile apps: the Zoho Desk app for agents and the Radar app for managers. There are a lot of crucial benefits of having such software. Use Box Drive to easily create and collaborate on files, with all changes automatically saved to Box. human alert verification: Ability to automatically assign SOP to an alert: YES, system drivenFaxBetter andcompliance. 3 of us in the IT support team, but a total of 6 who do Dev work and occasional ticket support. Whether you're a healthcare provider or handling medical billing inquiries from patients, Freshdesk has got your back. Zendesk. Your job is to implement those controls. Understanding HiPAA and defining policy is not a sysadmin job. OneDesk is hipaa-compliant help desk software. Gone are the days where patients had to wait for a long time to even get an appointment. Zoho Desk. Now, time to get fancy and make things easy for you and your team: easily set up rules to control just how tickets are handled in your help desk. Your trial account is already configured with common default settings, so you can get stared right away with our ticket management system. Starting at $49 per user/month*. Best HIPAA-Compliant Ticketing System Free Ticketing System Software Best IT Help Desk Ticketing System Trouble Ticketing System Best ITSM Incident Management System. 30%. An ITSM Ticketing System is a centralized platform designed to streamline the management of IT service requests, incidents, and problems. The Ticket system has a lot of flexibility so you can customize who receives these communications. Product Description. The changes, originally expected to go into effect in March 2021, were delayed in April 2021 by the. Learn how OneDesk provides solutions across a variety of industries, teams, and more. Check your average response time, customer survey results, lost business, etc. A 100% HIPAA-compliant help desk system for healthcare and insurance companies. It is also important to ensure that all devices that can access a network with PHI are known by the organization and are given. HIPAA Compliant Cloud Storage - Customer data is never deleted and always available. Using it, you can handle tickets, resolve issues, manage assets, and all that other stuff. Give is a cloud-based IT help desk with ticketing, knowledgebase, asset management, change management, dashboards, a self-service portal, user satisfaction surveys,. 95/month (30-day. Since it has been built on the same platform, this solution connects seamlessly with the company’s popular project management system—Jira Software. Businesses can benefit from a range of world-class ticketing system tools and software products. Pricing. Both help desks and service desks aim to resolve tickets within an expected timescale and have to meet KPI and SLA requirements. From the compliance perspective, event log management is: Collection (Consolidation), Archiving (Retention), Audit Reporting, and Monitoring (Alerting). Americas Canada United States. In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. While we can’t discuss every fax provider, let’s compare four of the most prominent HIPAA-compliant fax services on the market today. Overall good tech and end-user experience. Top 10 SIEM Best Practices. Cyber Defense & Security Incidents – STORM. A number of help desk ticketing system solutions are available to perform these tasks, in desktop formats and as mobile. Answer. Physical, Logical & Network Access Controls for Giva's Cloud Help Desk Software Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers. 3. Easy deployment and adoption. Which functions are important and what should be considered during implementation. NHTSA as a “Public Health Authority”. The. This significant feature makes it possible to generate helpdesk tickets from varied sources, including email, live chat, phone calls, and social media. Jan 25th, 2017 at 10:57 AM. An IT help desk is a software platform that helps businesses provide technical support to employees and customers. Need a real HIPAA Help Desk? It's difficult to find a true, real HIPAA compliant help desk and Helprace is one of them. The Ticket system has a lot of flexibility so you can customize who receives these communications. Collaborative Ticketing and AI for Exceptional Customer Experience. Hiver: Best for Gmail users. 73 / 5 (Software Advice) Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. Blog;. We would like to show you a description here but the site won’t allow us. A customer ticketing system may store a lot of information about consumers so agents can establish rapport. ) through a shared inbox. The National Highway Traffic Safety Administration published notification in The Federal Register to inform hospitals and other health care organizations of its status as a “public health authority” under the medical privacy requirements of the Health Insurance Portability and. HHS . billing module or at least time tracking module with reports. Freshdesk offers four plans: Free, Growth, Pro, and Enterprise. It is a single point of contact for end-users who need help related to IT issues. This is of no wonder since its free package. Security and compliance features. The scope of BAA is limited to Freshdesk,. Book a demo. For instance, Giva's trouble ticket software is a component of our cloud-based help desk solution. Box Drive is an incredibly simple way to access all of your Box files (even terabytes of data) right on your desktop from Windows Explorer or Mac Finder. User confirmation and ability to record remote sessions. Zoho Desk also has two mobile apps: the Zoho Desk app for agents and the Radar app for managers. Step 4. It can be used to track alerts from failing hardware or software. Zoho Desk is a trouble ticketing solution for help desks and has capabilities like omnichannel support, self-service, service level agreements, and sentiment analysis. Most free help desk ticketing systems are extremely limited, to encourage you to choose the premium version of the same program. If you’re a third-party vendor HIPAA compliance allows you to work with hospitals, doctors, and other medical entities. Zoho Desk will store the audit logs—that is, information about every addition, update, and deletion made to your database records—in the backend for a duration of up to 1 year. Agent Program. Products search. For instance, Giva's trouble ticket software is a component of our cloud-based help desk solution. The following configurations must be implemented for Freshdesk HIPAA compliance: Freshconnect: this Freshdesk feature must be disabled for HIPAA compliance. The Best Help Desk Software Deals This Week*. Mighty. -based customer support. Refer to the infographic below for more details on each tiered category. TranscribeMe is a HIPAA-compliant transcription software known for its fast and accurate transcription services that cater to health care professionals and institutions. (Information Security Management System), ISO 27017 (Security Controls for Cloud Services), and ISO 27018 (Protection of Personally Identifiable Information) and compliant with SOC 2 Type II (Security, Confidentiality, Processing Integrity, Availability and. magdum - thats correct, currently cloud software is not hipaa compliant but Atlassian is on the way to compliance. Unknowingly breaking the rules can result in fines up to USD 50,000, while a willful disregard for the parameters can result in penalties totaling up to USD 1. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Web-based apps: Google Apps, Zendesk, JIRA, OneLogin, and Okta. Manage mobile device… Show moreLog and organize tickets all in one place. That is because there are technically no restrictions directly related to the use of phones. Experience working in HIPAA, NIST, or PCI-compliant environments is a plus. He is a specialist on healthcare industry legal and. General Archives. 6. Live Chat Software; ChatGPT Customer Service Software; Help Desk. Pricing. Service desks are more strategic than help desks. Key Elements of Giva's HIPAA-Compliant Cloud Help Desk Software for Electronic Health & Medical Records 10 Best HIPAA-compliant Help Desk Software. 9. Web and mobile apps for access anytime. Why We Picked It. All modules must be completed to receive credit for completing this course. We maintain HIPAA compliance throughout all of our work as your help desk. Risk Analysis. SaaS On-prem Pricing plans for teams of all sizes. Data Residency. The user interface is really simple, even new user can adapt to the tool quickly. This information can be used to optimize chat workflows, identify areas for improvement, and enhance the overall customer experience. Zoho Desk is a trouble ticketing solution for help desks and has capabilities like omnichannel support, self-service, service level agreements, and sentiment analysis. Help Desk software is a computer program that allows customer service representatives to keep track of user requests and handle other customer-service-related concerns. Use of a Help Desk ticketing system; Experience in a managed services provider environment is a plus. What is HIPAA Compliance? Passed in 1996, the Health Insurance Portability and Accountability Act (HIPAA) was established to improve the healthcare system’s storage and use of patient data. Automate customer support workflows. Features. Our secure fax solution transmits your ePHI and other important fax documents by email. Access to specialists: Our team is filled with people who uniquely understand HIPAA requirements. Helpy Pro is the help desk and support ticketing software built for the private cloud healthcare world. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Turn every ticket and workflow into an effortless experience for your team and a. Willing to sign a BAA. Eliminates need to buy, install or support separate knowledge database system software.